The case of the Jet Blue flight attendant who left his job in spectacular fashion this month after losing it big time in a confrontation with an obnoxious passenger has become the stuff of legend. Steven Slater has become an instant folk hero among his former colleagues and for all those frequent-flyers who must deal [...]

Looking for a solid performance partnership in your outsourcing relationship? Read Kate Vitasek on Game Changing Rules for Outsourcing, where she discusses the Five Rules companies should follow to take outsourcing to the next level.